Privacy Policy
Last updated: Nov 14, 2025
This Privacy Policy explains how American Eagle Moving USA (“American Eagle Moving USA,” “we,” “us,” or “our”) collects, uses, shares, and protects your information when you visit https://americaneaglemovingusa.com/ (the “Site”) or interact with us in other ways.
We are a moving marketplace, not a moving carrier. We connect users with independent moving companies. This Policy covers information we collect through the Site and related services. It does not apply to how independent movers or other third parties handle your data. Their privacy practices are governed by their own policies.
By using the Site, you agree to this Privacy Policy. If you do not agree, please do not use the Site.
1. Information We Collect
We may collect three main types of information:
1.1 Information You Provide Directly
When you use the Site, you may choose to provide us with:
- Contact details – such as your name, email address, phone number.
- Move details – such as origin and destination, approximate move date, type and size of home, special items, and any notes you include in forms.
- Account information – such as username, password, and preferences.
- Communications – any messages you send us, including emails, contact form submissions, support requests, or feedback.
- Reviews and testimonials – if you review movers or our service, or participate in surveys.
You are not required to provide this information, but some features (like quote requests) may not work without it.
1.2 Information Collected Automatically
When you visit or use the Site, we may automatically collect:
- Usage data – pages visited, links clicked, time spent on pages, referring/exit pages, and Site navigation patterns.
- Device and log information – IP address, browser type and version, operating system, device identifiers, date and time of requests.
- Cookies and similar technologies – small files stored on your device that help us remember your preferences, understand how you use the Site, and improve performance.
You can control cookies through your browser settings, but disabling certain cookies may affect Site functionality.
1.3 Information from Third Parties
We may receive information about you from:
- Analytics and advertising partners – for example, aggregated data about Site usage and performance.
- Moving companies and service partners – for example, feedback about bookings or services you arranged through our marketplace.
- Public sources – such as publicly available business records or reviews, when we research movers.
2. How We Use Your Information
We use the information we collect for purposes such as:
- Providing and operating the Site and services
- Processing quote or information requests
- Matching you with moving companies that serve your route and needs
- Processing quote or information requests
- Connecting you with movers
- Sharing your move details and contact information with independent movers or service providers when you request quotes, information, or services
- Sharing your move details and contact information with independent movers or service providers when you request quotes, information, or services
- Customer support and communications
- Responding to your questions and requests
- Sending service-related announcements, updates, and confirmations
- Responding to your questions and requests
- Improving and personalizing the Site
- Understanding how visitors use the Site
- Testing new features, layouts, and content
- Tailoring content and recommendations to your location or interests
- Understanding how visitors use the Site
- Marketing and outreach
- Sending newsletters, guides, promotions, or updates about our services
- Showing relevant ads or retargeting
- Sending newsletters, guides, promotions, or updates about our services
- Security, fraud prevention, and legal compliance
- Protecting the Site and our users
- Enforcing our Terms of Use and other policies
- Complying with applicable laws, regulations, and legal requests
- Protecting the Site and our users
Where required by law, we will rely on your consent, our legitimate interests, or the necessity of processing your data to perform a contract or comply with legal obligations.
3. How We Share Your Information
We may share your information in the following ways:
3.1 With Moving Companies and Service Providers
Because we operate as a moving marketplace:
- When you request quotes, information, or services through the Site, we may share your contact details and move information with one or more independent moving companies or related service providers (e.g., storage, packing, insurance partners) so they can respond directly to you.
- These third parties are independent businesses. Their use of your information is governed by their own privacy policies and terms.
3.2 With Service Providers Who Help Us Operate the Site
We may share information with trusted third-party vendors who perform services for us, such as:
- Website hosting and maintenance
- Analytics and performance monitoring
- Email delivery and communication tools
- Customer support tools
- Security and fraud prevention services
These providers are only authorized to use your information as necessary to perform services on our behalf.
3.3 For Legal, Security, and Business Purposes
We may disclose information:
- If required by law, regulation, subpoena, or other legal process
- To protect the rights, property, or safety of American Eagle Moving USA, our users, or others
- In connection with a potential or actual business transaction (such as a merger, acquisition, asset sale, or restructuring), subject to appropriate confidentiality protections
We do not sell your personal information for money. We may, however, use or share certain data for targeted advertising or analytics as described, where allowed by law and subject to your choices.
4. Cookies and Similar Technologies
We may use cookies, pixels, and similar technologies to:
- Remember your preferences and settings
- Keep you signed in (if accounts are available)
- Analyze Site traffic and usage patterns
- Improve performance and user experience
- Support marketing and advertising efforts
You can manage cookies through your browser settings. Some browsers also offer “Do Not Track” signals; we may not respond to these signals due to a lack of standardization.
If we use third-party analytics (e.g., Google Analytics), those providers may set their own cookies and collect information according to their privacy policies.
5. Data Retention
We keep your information for as long as reasonably necessary to:
- Provide the services you requested
- Fulfill the purposes described in this Policy
- Comply with legal, tax, and accounting requirements
- Resolve disputes and enforce agreements
When information is no longer needed, we will delete or anonymize it, or, if that is not possible (for example, in backup archives), we will securely store it and isolate it from further use.
6. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
You are responsible for keeping any account credentials confidential and for logging out after using shared devices.
7. Your Choices and Rights
Depending on your location, you may have certain rights regarding your personal information, which may include:
- Access – Request a copy of the personal information we hold about you.
- Correction – Ask us to correct or update inaccurate or incomplete information.
- Deletion – Request that we delete certain information, subject to legal exceptions.
- Restriction – Ask us to limit how we use your information in certain circumstances.
- Objection – Object to certain types of processing, such as direct marketing.
- Portability – Request a copy of your information in a structured, machine-readable format where technically feasible.
- Withdraw consent – Where processing is based on your consent, you may withdraw it at any time.
To exercise these rights, please contact us using the details in the Contact Us section below. We may need to verify your identity before fulfilling your request.
If you are in a region with specific privacy laws (for example, the European Union, United Kingdom, or certain U.S. states), you may also have the right to lodge a complaint with your local data protection or consumer protection authority.
8. Third-Party Sites and Services
The Site may link to third-party websites, apps, or services, including:
- Moving companies listed in our marketplace
- Partners, advertisers, or affiliates
- External resources (guides, tools, government sites, etc.)
We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing them with your information.
9. Children’s Privacy
The Site is not intended for children under the age of 13 (or other age defined by applicable law), and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without appropriate consent, we will take steps to delete it.
If you believe a child has provided us with personal information, please contact us using the details below.
10. International Transfers
Our Site may be operated from the United States, and your information may be stored and processed in the United States or other countries. These locations may have different data protection laws than your country of residence.
Where required by law, we will implement appropriate safeguards to protect your information when it is transferred across borders.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. In some cases, we may provide additional notice (such as by posting a prominent notice on the Site or sending an email).
Your continued use of the Site after any changes means you accept the updated Policy.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
American Eagle Moving USA
Website: https://americaneaglemovingusa.com/
Email: [email protected]